Frequently Asked Questions

What leasing options are available?

3 month minimum and 15 months maximum, depending on current availability and lease expiration limits

What are your application requirements?

Must make 3 times the rent (gross income), clear our 3rd party background check and have good rental history.

How much of the security deposit is refundable?

Ask about our security deposit alternative program

Is there an application fee?

Application fee is $60 per person over the age of 18

Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

Criminal check is done after credit and is followed in accordance with The Just Housing Ordinance. Payment history, length of credit and other factors are taken into consideration. Bankruptcies aren’t an automatic decline, but they have to be discharged for a year.

Can I apply online?

Yes

What fees/deposits are due upon applying? Moving in?

Prorated rent, parking sticker fee, pet rent and one time nonrefundable pet fee and pest control fee

Do I have to pay first & last month's rent?

Only prorated first months rent.

When is rent due?

1st of the month

Is there a late fee for overdue payments? Is there a grace period?

5% of the rent and late as of the 6th

Is renter's insurance required?

Yes , $100,000 of personal liability is required

Are utilities included?

Utilities are not included in the rent, average cost is dependent on size of the apartment

What utilities are not included in the rent?

Water, Sewer, Trash, Gas, Electricity & Pest control

What costs are not included in the rent?

all utilities

Are the apartments furnished? What is included?

No

Are there any bed restrictions for the apartments?

Waterbeds are not allowed.

Do you have items I can rent?

No

Are corporate rentals available?

Yes

How often is there a rent increase?

Typically, it's annually at lease renewal

Under what circumstance can a landlord terminate your lease?

Any lease violation after given notice to correct; non-payment of rent, criminal activity.

What happens if I need to move out before my lease expires?

Responsible for rent through the entire lease term or pay lease buyout fee which is equal to 2 times rent.

Are there any fees associated with moving in or moving out?

Any damages to the unit and final utilities bill

Can the apartment be listed on AirBnB?

No, the apartment can't be listed on AirBnB

What are the occupancy limits?

Two occupants per bedroom

Can the apartment be sublet?

No, subletting is not allowed

How much is the security deposit?

$500-$3000. ​Ask about our security deposit alternative program

How can I pay my rent? What forms of payment are acceptable?

​Resident portal E-check, Debit, Credit & Money Gram

What is the average cost for utilities each month?

Utilities can fluctuate each month.

What are the hours for the pool?

10 am -8 pm

What are hours of the leasing office?

Monday-Friday 8:30AM-5:30PM, Saturday 10AM-5:00PM, Sunday Closed

What are the hours of the clubhouse?

Monday-Friday 8:30AM-5:30PM, Saturday 10AM-5:00PM, Sunday Closed

What are the hours for the fitness center?

Currently closed due to COVID. 24 hrs normally

Do you offer recycling?

No

What property amenities are included?

Gym, Pool, Playground, Bark Park

Do you offer valet trash service?

No, this is restricted by the city.

Do you have free internet/WiFi?

Internet/WiFi available in the clubhouse 

What internet service options are available?

AT&T and Xfinity

Do you have cable?

Our units are pre-wired for cable

Do you have package lockers/how do I get my packages?

No, but we will hold them in the office for pick up

Is storage included?

No

What are pool hours and seasonal availability?

10am-8pm. Memorial Day to Labor day

Is parking assigned?

No

I have a noise complaint. Who do I contact?

During office hours contact the leasing office. Please contact our local police department after hours

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

No smoking is allowed inside the units.

I need emergency maintenance. Who do I call?

Call office number to be transferred to the call center

I have a non-emergency maintenance issue. Who do I contact?

Resident portal or call office

Do you allow pets? What is the pet policy?

Dogs and cats are allowed. No more than two pets, $35 pet rent for first pet $70 for two. Pet fee $250 for one pet and $350 for two. Weight limit is 75lbs and no aggressive dog breeds are allowed.

What is the parking situation?

Permit parking only

Is there a fee or permit required for parking?

One time $40

What is the policy for guest parking?

Must have guest parking permit pass $5 per night available to purchase in office during business hours.

Are there building quiet hours?

11pm-6am

What decorations or changes to the apartment are prohibited?

No, but the unit must be returned to its original state upon move-out. Please contact management before any changes are made to the unit.

Are there fees for using the communal spaces?

No

Can residents put personal grills on their balconies?

No, local fire codes restrict use.

Are there restrictions for what can be put on balconies or patios?

Yes, see lease

What is the procedure for moving out?

Must provide a 60-day written notice to vacate signed by all lease holders.

Is there public transportation nearby?

Yes, Metra

Are you near any transportation routes? Which ones?

Metra stations, Park and Ride, expressways are nearby

What school district serves the community?

Mount Prospect School District 59 and 214

Do apartments have USB outlets?

No

What kinds of washers and dryers do in-apartment hookups accomodate?

Each building has laundry rooms for residents to use. Only our three bedroom Hickory townhome has hook-ups so a future resident can bring their own washer and dryer.

Do apartments have dishwashers?

No

What brand are the kitchen appliances?

GE & Hotpoint

Does the apartment come with a microwave?

No

Are stoves gas or electric?

Gas

Do kitchen sinks have a garbage disposal?

No

Is there a bathtub or just a shower? Are they together or separate?

Bathtub and shower are together

How old are the appliances?

They are new in upgraded units.